The idea is, you post a question, and experts offer answers. You get an email with a premium rate number to call to be connected to the expert. The expert gets a percentage of the call revenue.
Why I think this idea is different:
- You pay per minute of the call, not for full hours like a computer repair shop would
- You time with the expert is one-to-one, you don't drop it off, leave it and wait for a call
- You can supervise the expert if you give them remote access. This means they can't go through your holiday snaps while you're not looking (sadly, this is a common practice)
Of course, I also see some issues with the way it works, but nothing that cannot be solved with a proper complaints procedure (required by law anyway). If you're interested check out the website at www.expertphonesupport.com and the Facebook Page.
